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Privacy Policy
In SOMAVILLAS we are aware that the use of your personal data presupposes a relationship of trust. We respect your privacy and process your data in strict compliance with current legislation.
Person in Charge of Data Handling
The company SOMAVILLAS - SOCIEDADE DE MEDIAÇÃO IMOBILIÁRIA, LDA is responsible for the treatment of your personal data collected on this website.
SOMAVILLAS - SOCIEDADE DE MEDIAÇÃO IMOBILIÁRIA, LDA is a limited company under Portuguese law, collective entity nº 509 509 622, holder of AMI license nº 9308 issued by IMPIC, I.P., with the following contacts:
Headquarters: Viela da Beloura 7, Quinta da Beloura, 2710-693 Sintra
Email: dpo@somavillas.com
Telephone: +351 219 100 054
This Privacy Policy describes how we collect, use and treat the "Personal Data" that you provide or make available to us and explains the circumstances in which we may transfer such data to third parties.
"Personal Data" constitutes information relating to you that can be used to identify you personally, directly or indirectly.
Data We Collect
Depending on how you interact with SOMAVILLAS (online or offline) we collect various types of information about you, including:
Personal contact information (name, phone number, email, postal address)
Personal information for reservation requests (name, phone number, e-mail, postal address, number of persons who are intended to occupy the house, existence of children)
Personal information for reservations (First and last name, Date of birth, Nationality, Place of birth, Passport number, Passport issue)
Any other information you decide to give us when filling out a contact form on our Websites.
Use of Personal Data
Customer support services (Chat, contact form, reservation request, phone contact)
We use your personal data for customer service purposes, including answering your questions. This process usually involves the use of certain personal contact information and information related to your question - for example: questions regarding the availability of a home or the services we provide.
Our Business Purposes
We may also use your Personal Data for our business purposes, such as: Notifying you about changes to our service, to provide evidence in any disputes or prevention of disputes between SOMAVILLAS and you, for the purpose of detecting and preventing fraud and other criminal offences, to protect the rights, property and/or safety of SOMAVILLAS, our employees and others, to ensure the quality of the services we provide to users.
If you choose not to provide us with the Personal Data requested by us, we may not be able to provide you with the information or services you have requested or, in general, fulfill the purposes for which we have requested such personal data. Excluding this situation, the use of our website will not be affected.
Legal basis for the collection and use of Personal Data
We will process your Personal Data where necessary to respond to your enquiries or to provide you with services or information. You may object to the processing of your data on this basis at any time by contacting us.
Security and Automated Decisions
We are committed to ensuring the security of your personal data and have implemented strict technical and organizational measures to prevent unauthorized access. However, since the transmission of information via the internet is not completely secure, we cannot guarantee the security of your data transmitted to our website.
We do not use automated data processing.
Term of data storage
Where there is no legal obligation to store your data, it will be kept for as long as is necessary for the purpose for which it was collected, after which it will be anonymized or destroyed.
Within the scope of the purposes described in this Privacy Policy your personal data will be kept until the maximum period of 12 months, counting from the last contact made.
Communication to Third Parties
Communication to Partners
As part of its activities, SOMAVILLAS may use third parties to provide certain services. When this happens, appropriate measures are taken to ensure that the entities that have access to data are reputable and offer the highest guarantees at this level, which will be enshrined in a contract to be signed between the parties. All our service providers are obliged, under a written contract, to process personal data provided to them only for the purpose of providing us with a specific service, and to implement appropriate security measures to protect your data.
Sharing with Others
We also share your Personal Data with any third party under a duty to disclose or share your Personal Data for the purpose of complying with a legal obligation or to protect the rights, property, or safety of SOMAVILLAS or one of its employees.
We do not sell, rent, distribute or otherwise commercially available Personal Data to any third party. We preserve the confidentiality of your data and will protect them in accordance with our Privacy Policy and all laws in force.
Right of access, rectification, erasure, opposition to processing
You have the right, at any time and free of charge, by any means, to ask SOMAVILLAS to:
Access the data you have provided to us;
Request the rectification of your data;
Request the deletion of your data;
Request limitation of your data;
To oppose the processing of your data;
Request the portability of your data to an entity indicated by you
These rights are not absolute and allow for certain exceptions or requirements. We will only accede to your request to the extent that we are able and obliged to do so under the data protection laws. Nothing in this privacy policy is intended to grant you rights beyond those granted to you by law as a data subject.
Right to Complain
If you consider that your data is not being processed in accordance with applicable legislation, in particular European and national legislation, we remind you that you have the right to lodge a complaint with a supervisory authority - such as the Comissão Nacional de Proteção de Dados. Online complaint form: https://www.cnpd.pt/bin/duvidas/queixas_frm.aspx
This consent is free, specific, informed and unequivocal and may be withdrawn at any time since it is made.
Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this Page.
How to contact us
If you would like to request further information or exercise any of the above rights, or if you are dissatisfied with how we have handled your data, please contact us at cpo@somavilas.com. We ask you to provide as much information as possible to help us identify the information you request or the steps you would like us to take and why you think we should take them.
Before we evaluate your request, we may ask you for additional information to identify you. If you do not provide us with the requested information and, as a result, we are unable to identify you, we may refuse to process your request.
We will respond to your request within one month of receiving it. We may extend this period for a further two months if necessary, taking into account the complexity and number of requests submitted.
We will not charge you any fee for such communications or actions we take, unless you submit manifestly unfounded or excessive requests, in particular because of their recurrent nature, in which case we may charge you the legitimate administrative costs or refuse to process your request.
If you are not satisfied with our response to your complaint, or you believe that our processing of your data is not in compliance with data protection law, you may lodge a complaint with the competent data protection authority in your area of jurisdiction.
